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VoC, CTQ and DPMO or Hallucinations?
In early 2023, when we were building out FleetAI at Dentons , one of the incredibly innovative things we did was speak directly to the...
James Markham
2 min read


Is GenAI a bubble ready to pop?
It is entirely possible that GenAI is both a useful technology and a bubble waiting to pop This is a thought that's been niggling away at...
James Markham
2 min read
Return to Office (again)
The post-covid mess that keeps on giving... We should all be questioning the sanity of mandating workers to return to desks that don't...
James Markham
2 min read


Does GenAI necessitate the end of the billable hour?
Betteridge suggests no... To take a worked example - if a lawyer works 20 hours on a matter and charges £500 an hour, then they bill the...
James Markham
2 min read


Legal MBA x Fringe Legal Podcast
Darren and I were delighted to kick off the 2025 season on Fringe Legal podcast discussing all things Legal MBA and Legal Tech. Host Ab...
James Markham
1 min read


Employer Value Propositions - Get the Basics Right
There are echoes for law firms in the problems articulated in this FT article for audit firms, particularly the challenges around...
James Markham
2 min read


Empowering Law Firm Leaders: The fundamentals and best practices to master the business of law
For Episode 12 of the Empowering Law Firm Leaders podcast , Darren and I joined Amy Bruce – host and Marketing Director at Osprey...
James Markham
5 min read


Incentives can matter more than process
Last week I posted an approach to improving law firm lockup, using a Lean process improvement methodology I thought it worth highlighting...
James Markham
2 min read


The Legal MBA Guide to Reducing Law Firm Lockup
Lockup is a perennial issue within law firms, with the most recent PwC survey showing deterioration in the amount of time it takes law...
James Markham
8 min read


On its own, Legal Tech / AI doesn't deliver any financial benefit to law firms
In fact, it's often a significant cost in both £ notes and time Put aside the watering down through pilot to rollout of 'this will...
James Markham
2 min read


"I'm supportive of standardising processes, on the basis you all do the same as me"
At some point the penny drops When going through any change programme that requires an element of standardisation (think, 5 different...
James Markham
1 min read


Decentralised vs Centralised Management
I've gone back and forth on this over the years working with law firms. Over-centralised decision making can mean firms are slow to react...
James Markham
2 min read
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