Service Propositions and Pricing

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Poor communication can leave a sour taste

I paid a plumber by the hour the other week Didn't hate the experience Why? We'd agreed in advance what the likely lower and upper range...

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UK Law Firm Pricing Briefing - October 2024

Background The UK Office for National Statistics (ONS) produces a quarterly Services Producer Price Index (SPPI). This contains useful...

2 min read

Pricing Pyramid

It's naïve to think law firms increase headline rates by 10% and that all clients just pay up For certain clients, and certain practice...

2 min read

Expensive lawyers have gone mainstream

Expensive lawyers look to have gone mainstream with the Wall Street Journal reporting on US rates of $2,500 over the weekend But,...

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Capped Fees need killing off for good

The billable hour and fixed fees can set off a heated debate, but there is one particular fee type that we should all unite behind and...

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Partners don't help themselves by referring to the 'price' of legal services as the 'cost'

The table below shows a law firm and a client perspective when pricing a piece of work Too often, we talk about 'cost' without...

2 min read

"This work is a loss leader for more profitable work"

I'm not a fan of this framing for a couple of reasons: The work rarely generates a true loss, where delivery costs exceed the fee income,...